Return policy

Order Cancellation

You may cancel your order within 1 hour of placing it. After this period, orders are processed automatically, and changes or cancellations are no longer possible.

If you wish to change the size or variant of your item, please contact our support team via the contact page within this 1-hour window.

Returns

If you are not completely satisfied with your purchase, please contact us. At powertiku, we strive to ensure every customer is 100% satisfied with their purchase. If you wish to return a product, we will be happy to assist you.

How to return (part of) your order: You may return your product within 14 days of receipt. We will refund the full order amount within five business days of receiving and inspecting the returned product. Please note that return shipping costs are non-refundable.

Return process:

Send an email to powertiku@outlook.com stating that you wish to return all or part of your order.
Wait for confirmation from our customer service team regarding the acceptance of your return.
If accepted, pack the product securely, preferably in the original packaging.
Send the package to the return address provided by our customer service team.
Provide our customer service team with the tracking number for your return shipment.

Once the returned items are received and inspected, we will refund the cost of the returned products via your original payment method.

Please note that the following items cannot be returned:

Sealed products with a broken seal.
Custom-made products.
Personal items or products that, by their nature, cannot be returned.
Products from the “Beauty,” “Children & Babies,” or “Sports” categories due to COVID-19 hygiene measures. Return Address: Returns must be sent to our supplier's return address in China. Please contact us to obtain the return form and full details.

Products Damaged Upon Arrival

If you receive a damaged or incorrect product, please contact us within 14 days of delivery. The return period expires after this time.

For a quick resolution, please email us a photo clearly showing the damaged part and the product label. We will use this information to rectify your order and prevent future issues.

In the event of a defect, we will provide a free replacement for the first occurrence. If the replacement also arrives damaged, we will refund the full purchase amount.

Defects After Use

If a manufacturing defect arises over time, we are here to help. A defect is defined as a failure that prevents the product from meeting the manufacturer's standards. However, items subject to normal wear and tear are excluded from manufacturing defects, such as:

Drive belts, batteries, brake pads/discs/linings, chains, light bulbs, tires, inner tubes, and other moving parts.

For questions regarding defects after use, please contact us at powertiku@outlook.com.

If the return is due to reasons attributable to the consumer, the consumer is responsible for shipping costs. The exact amount will depend on the chosen courier service.
If the return is due to reasons attributable to us (e.g., if the products received are damaged or incorrect), the consumer will not be required to cover shipping costs.

Incorrect Product Delivery

We process orders with great care, but errors can occur. If you receive the wrong product, we will immediately send you the correct item at no additional cost.

For assistance with incorrect deliveries, please email us at powertiku@outlook.com.